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Businiess name:
Route 110 Home Furnishings
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Review by:
citysearch c.
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Review content:
Don't ever buy from this store or their clearance center across the street. We looked for a couch in the regular store but when we told the salesman Neil that we needed a couch right away he told us to go across the street to the clearance center and see Tommy. We did that and found a sectional that Tommy said was available in the "warehouse" and could be delivered in 1 week. After thinking about it considerably, we called and asked if we could purchase over the phone instead of returning to the store. Tommy took our card number charged us for $350 and we never heard from them again. We never signed anything or received an invoice. That was July 6th. As of today we have called them numerous times and every time we call we get another story about delivery. First we were told part of the sectional was in, part wasn't. Tommy said he had no paperwork, call Jennifer or Mona. Jennifer gave us a run around about where it was and when it would be delivered (to make a long story short). After many more calles Mona said it would be 1 to 2 more weeks claiming this was a special order, contrary to what Tommy originally told us. When I requested a copy of the invoice they told me that I would have to come in to sign for it. (Obviously, because they knew that I had signed nothing and they did not have a binding contact with me). I have disputed the charge on my credit card and would NEVER DO BUSINESS with these crooks again. Do not let the friendly sales staff fool you. Their customer service is the worst and one lies and the other swears to it!! They also will never admit WHO is really the manager!! I like the other reviewer will probably find myself in small claims court!
Pros: NONE
Cons: Liars and Dishonest sales tactics
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