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Businiess name:
Hurst Hardwoods
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Review by:
Guest
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Review content:
HORRIBLE!!! Do not use Hurst!!! We purchased hardwood for two entire floors of our home. 40% of the product is useless...incorrect sizes, cracked boards, frayed boards etc. Craig is an unethical business owner who not only refuses to take accountability for these problems but is also insulting and rude. He told us that our installer (with 20 years of experience) “doesn’t know what he is talking about” and has been rude and nasty over the phone with us. We have sent dozens of pictures of the damaged and incorrectly sized that he has ignored, and has even hung up the phone on us. Craig has insisted it is our fault that the boards are bad, even though we let the boards acclimate for two months in a brand new (weeks old) HVAC system. I am horrified by the unethical business practices of Hurst. We are pursuing legal action against them, as well as disputing the payment, contacting BBB, FTC, etc...
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