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Businiess name:
Andy's Statewidesm
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Review by:
citysearch c.
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Review content:
My furnace went out at the end of December. I was referred to Andy's Statewide by American Home Shield. Andy's service man determined the problem was caused by a dirty air filter, which made it my fault. I can accept that. He also promised a 24-hour turn-around.\r
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Five days and three times as many phone calls later, with a recommendation from American Home Shield that I pursue legal action against Andy's Statewide, he finally came back with the missing piece. First I was told he was sick and didn't tell anyone to call me; then I was told it was a supplier problem. The repair man himself told me he couldn't believe how long it took the get the part.\r
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I was charged full price for the repairs after five days without heat in the middle of a Detroit winter.\r
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I will be taking Andy's Statewide to court. I wouldn't recommend this outfit to anyone under any circumstances. Pointing out that the invoice itself says ""24 Hour Emergency Service"" will get you nothing but a snotty retort from the ""Customer Service"" manager that ""we don't control our suppliers.""\r
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Well, Ford didn't make it's own tires during the Firestorm debacle, but they were ultimately responsible for it, weren't they?\r
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Stay tuned - I will post the outcome of the court case.
Cons: Dishonest serivce people, rude management, complete disregard for the customer
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