Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Benson Ford
|
|
Review by:
citysearch c.
|
|
Review content:
Our daughter bought a Pre-Owned 2006 Prius in Mid-October 2015. Before her first loan payment was even drafted in November, the Prius died. It is in her driveway DEAD only 5 weeks after purchase. \r
\r
Before it totally died, 4 weeks after purchasing it from Benson Ford all the lights went off to be serviced. She took it to a local service that told her the battery would need replacing because it was worthless. To the tune of $3000. Just the battery. When she called Benson to find out why she was sold a car that had cleared for sale, yet clearly did not have a good battery, she was told that they don't have a technician that is qualified to check hybrids. Yet the sales sheet clearly states 'battery replaced'. Evidently to the Benson Dealership, the words 'battery replaced' didn't clarify that it was replaced with a faulty, dying one. Plus no one there is qualified to even check it so how on earth could they clear it. \r
\r
They REFUSE to offer replacing the hybrid battery. \r
\r
Benson now will be removed from the USAA Preferred Dealership List due to the complaint being filed with USAA because of this matter (which is why she went to them in the first place). My daughter's attorney is currently taking action against Benson Ford for replacement of the battery. \r
\r
If they will replace the battery as was stated in the sales slip with ONE THAT WORKS I will remove this review and we will remove our complaint from USAA. We know that USAA sales make up about 30% of the business of a dealership if they are on the Preferred Dealer list - so it would be smart not to lose 30% of your sales. It's also smart to accept replacing a battery rather than going through legal battle or losing USAA referred sales. \r
\r
After reading other reviews... maybe they aren't that smart at Benson Ford to offer good customer service like that.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|