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Businiess name:
Benjamin Franklin Plumbing of Charlotte
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Review by:
citysearch c.
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Review content:
BUYERS BEWARE.
I called Benjamin Franklin to replace my Water Heater and Sump Pump. What a fool I was. Their quote was for $2,711. I told them I had to get a second opinion and they charged me $49 for the service call.
I got the work done with another plumnber with comparable equipment for $1,300.
After such a disparity between the Ben Franklin Quote and my actual installation, I asked for my $49 back.
I didn't really expect them to give me my $49 back and of course they did not.
I spoke cordially with the General Manager who made it clear he would not refund me. It was obvious he could care less about customer service and would rather have his plumbers charge an arm and leg to some sucker than keep an honest customer happy.
They are all about MONEY and nothing else. Stay away from Benjamin Franklin Plumbing.
BUYERS BEWARE
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