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Businiess name:
Blue Dot Services
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Review by:
Guest
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Review content:
I called the 800# on a Saturday evening when I went to put the AC on & the thermostat was off and dark. My system is two years old and has been wonderful. The operator said someone could come out tonight between 9pm and 1am. I told the call center that it was not an emergency there was no need for someone to come out on a Saturday night between 9pm and 1am; it could wait till Sunday. Adam B. called me back Saturday night asked a few questions and told me he would be out after 10am on Sunday. He called me on Sunday a half hour before he came out it was Mother's Day. He was very polite, put the shoe covers on not to track dirt in the house. He was able to fix it within 30 minutes. All covered by my 10 year warranty (labor & parts). Blue Dot is great. Adam was polite, and knowledgable he explained what the problem was and what he did to fix it. Adam B. is an asset to the Blue Dot team.
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