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Businiess name:
Vic Williams Tire & Auto
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Review by:
citysearch c.
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Review content:
Was disappointed in customer service received. I called & told lady that I needed my tires rotated (which I purchased there) & that I needed a "Front End Alignment". I asked for cost & was told $65.00. When I got there I again inquired as to cost & said I just wanted front aligned. When I got the bill it was $83.00. When I asked why, I was told that they couldn't do just a front-end alignment since it was a 4-wheel drive car. I asked why I was not told that prior to them doing the work. The lady could not give me an explanation. Being a woman & not a mechanic, I feel that they should have been honest with me & said something. The problem seemed to be that the receptionist did not converse with the shop people as to what I asked for so they could have explained to me instead of waiting until the bill was presented so I would have had the option to not have the service done.
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