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Businiess name:
Quick Computer Repair
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Review by:
citysearch c.
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Review content:
DO NOT GO HERE FOR REPAIRS! And avoid misleading reviews entered by Quick Computer Repair employees. In 10/2013 I took my computer into the store in Southlake, Tx to have it repaired. After picking up the computer from the shop I took it home to reset my computer to its factory settings. The reset CD that came with the computer no longer worked...every time I typed in the CD key I was now receiving an error message. This has NEVER happened prior to taking it into the shop. So I took the computer back to Quick Computer Repair to fix the problem with the CD no longer being able to reset the desktop to its factory settings. At first the same guy I spoke with earlier said he didn't understand the simple complaint of..."The CD that came with the Desktop can no longer reset the computer to its factory settings"...I don t see how hard of a concept this is to grasp. But for him it seemed almost impossible for him to comprehend. Eventually he said he would fix it. So I gave him the computer and a week later he called and said that the CD ***that came with the desktop*** can now set the computer back to its factory settings. I picked up the PC and guess what...the CD still does not work. Every time I entered the CD Key I keep getting an error message. This never happed until AFTER Quick Computer Repair worked on my computer. So now I have no way to reset my expensive computer and windows 8 to their factory settings. The only way to reset it is to go back to the repair shop. I called the guy up again today to ask if he could show me how to reset the computer using the CD since this is what he claimed he fixed. All I want is for him to SHOW ME WHAT HE FIXED. I mean seriously...if nothing shady was done it shouldn't be hard to show a customer how to reset the computer with the CD. Simple, right?....His reply? "I work on your computer too much. I am done." Then he hangs up the phone. AMAZING Customer Service. So now I'm left with a desktop I can no longer set to it's factory settings. I'm so frustrated that I am now considering seeking legal counsel because I was blatantly lied to. My computer is way more expensive than most computers since it is used for gaming purposes...and it is beyond frustrating knowing that after paying a computer repair shop a lot of money...I was lied to...then left with a computer I can never reset to it's factory settings.
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