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Our RV purchase experience in 2013 was wonderful. Have no complaints with that. HOWEVER, our dealings with the ""circus"" department were completely awful. It began with the hitch installation on our tow vehicle. The work performed was fine, but I was passed around between service department employees like a hot potato. I felt as though I was nothing but a burden to them. I'm pretty easy to deal with and understand that sometimes, life happens and things don't always go as smoothly as we would like.\r
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The chance for the service department to redeem themselves in my eyes came soon enough, when we developed problems with the tail/brake/turn signal lamps on our first outing. When we returned home, I took the trailer back and was prepared to leave it for service. I went inside to the service counter and waited for someone to even acknowledge my presence. Eventually, a service rep noticed that I was not simply chopped beef and assisted me. When I explained I was there for service to my travel trailer, the hot potato game began. I continued waiting as numerous employees attempted to look busy, until one finally realized I would not be ignored any longer. Obviously reluctant, he walked outside with me as I explained the electrical problem. He quickly dismissed the issue as a problem with my truck, adding that ""it's never the trailer in this type of situation"". He would not even check it while it was there, explaining that I should check the fuses on my truck. I told him that I have another trailer with the same electrical connectors, and have not had any problems with its operation. He again stated that it's never the trailer.\r
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When I returned home, I had two friends with new trucks stop by and connect the trailer to their trucks. I was not surprised to find that the same problem with the lights occurred with their trucks. I began checking reviews online, and discovered RV Masters on Bingle Road to have a high amount of positive reviews. I contacted them to schedule a service appointment and spoke with John. I explained the problem and was offered a simple solution over the phone, which may, or may not have fixed it. He stated it would cost about $4, and was worth a try before hauling in for service. \r
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I was able to repair the problem for about $6 and 20 minutes of my time. He could have easily told me to bring the trailer in, where he could charge me to diagnose and repair the problem. Instead, he offered a solution that gained him no profit, except a new lifelong, loyal customer, and all of the free advertisement I am able to provide. It is clear RV Masters is dedicated to customer service.
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