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Businiess name:
Theplumbing Co
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Review by:
citysearch c.
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Review content:
I called to schedule the appointment first in December after the drain our washer drains into backed up over the weekend. It had receded by the time I was able to talk with someone (on the following Monday). Due to the holidays, they were not available for quite a few days. At that point, I decided to not schedule.The drain backed up again on 1/13/14. I was able to talk with someone to schedule. The ONLY appointment she had was for 7am on 1/15/14.\r
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That was not ideal for my family and our schedule in the mornings, but we wanted the drain to be serviced and decided to accomodate the time.\r
This morning, We got early so my husband, my daughter, and myself could be showered and ready before the plumber arrived. Around 7:15am, I became a little frustrated that they had not arrived and called to find out what was going one. Al answered the phone. He seemed surpirsed a service man had not arrived and said he would find out what was going on and call me back. Tweny minutes later, we had not had a phone calle so I called Al again. At that point he informed me that the job before us had gone longer than scheduled. I expressed my frustration appropriately and stated a phone call or some respect to our schedule would have been appreciated. Al responded by saying ""I'm sorry but the world isn't perfect."" Al had no respect for our time and did not seem to care about putting his customers out. He was rude and his disregard was beyond unacceptable.\r
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The service man finally showed up at 8:10am. The man that came was able to do his job in about 20 mintues. This whole review could have been much more positive had the dispatcher had taken the time to call and use common courtesy. I would hope our business would be of greater value to this company but I felt as thought it definitely was not important to them. \r
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I would never call this company or recommend them to anyone.
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