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Businiess name:
Occasions Party & Tent Rentals
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Review by:
citysearch c.
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Review content:
Tension began with Occasions Party & Tent Rentals when members of Rebecca's crew had to be asked to refrain from the use of profane and vulgar language in the presence of other vendors present to set up for my wedding (this includes female family friends who had volunteered to do flowers). At one point during the first day of set up there was an individual of her team that took a nap on the ground for part of the afternoon. We paid extra for all rentals to be set up by Occasions and save us the hassle but some were delivered so late on the day of the wedding that we had to complete it ourselves. Rebecca did not seem the least bit bothered by the fact that members of my family were literally running in between her late delivery van and the ceremony site to get chairs up AS GUESTS WERE ARRIVING! When the full number of our needed chairs were never delivered on my wedding day we decided to take our own inventory based on her invoice that was PAID IN FULL and discovered that not only the chairs were short by almost HALF (some of which were plastic when we had paid the higher price for wood), the dance floor was short, the staging was short, the linens were short, and the three sections of the tent were mix-matched (one section of the tent permitted light and the other two sections did not- sadly this is evident in my wedding pictures). \r
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It was obvious that Rebecca had decided to prioritize her customers and lease the items I had reserved for months for an event occurring simultaneously at Pitt Memorial Hospital. Mine was a very large wedding and she should have better managed her time when deciding to overbook in the way that she did. It seemed reasonable to request a refund for the items that were never delivered and for the set-up fee but shockingly Rebecca was completely unapologetic and unaccommodating. Among her many rude comments on the defensive was ""the event went off well didn't it?"" ... but this was IN SPITE OF her rather than the least bit BECAUSE OF her. \r
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Rebecca added an immense amount of stress to an otherwise joyful day. Whatever happened to the customer is always right? I am still astonished that some services were simply never delivered THEN never refunded and the audacity of Rebecca to act as if there was no issue. In hindsight and word of mouth, we have learned from several others who know Rebecca well that she is a very difficult person in general ... I wish I had known this before selecting Occasions for my wedding!\r
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