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Businiess name:
Havertys Furniture
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Review by:
citysearch c.
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Review content:
DO NOT BUY GUARDSMAN FURNITURE WARRANTY'S.\r
HAVERTY'S Sales Rep Fred Olivelli pitched the service as a "Pick Up the Phone and Someone" will be there to fix your furniture" This couldn't be further from the truth.\r
We bought 4 stools from Haverty's and they sold us a 5 year replacement warranty saying that all we had to do is call. Well, Guardsman is the warranty company and they require pictures and forms and and they put you through the ringer. I will let everyone know what the result is, but as of 2/10/12 they have refused to honor their warranty. I have been forced to file a complaint with the Better Business Bureau and intend to file a small claims against Haverty's for a refund of the warranty and all court costs due to the untruthful sales tactics that was used to sell me the four stools and the warranty. I might even request a refund of the stools if Guardsman refuses to fix the broken swivel on the stool in question after the BBB closes the case.
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