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Businiess name:
Santana Row
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Review by:
citysearch c.
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Review content:
I have mixed feelings about this club. On the one hand, the facility is really nice - it feels like a day spa and the locker rooms are top-notch. However, I don't think the place is well-managed. I had a male staff member enter the women's locker room while I was in there - granted it was about a minute or two after the club had closed - but that kind of thing really shouldn't happen in a high end club. Another incident - I received a phone call from a massage therapist about 30 min before my appointment time to tell me that she had been double-booked and would have to cancel me. I was not offered any kind of compensation for this rude oversight.
Pros: nice facility
Cons: bad management, bad customer service, parking
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