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Businiess name:  Sevan The Salon
Review by:  citysearch c.
Review content: 
I am infuriated! This is a Review and complaint against Sevan. I have also posted my review on Yelp.com\r \r I am a redhead. After spending $$$ at Sevan on several occasions, I recently scheduled an appt for a toner and Blow-out/Finish. Upon returning home, I noticed that there was little to NO difference in the colour of my hair. In other words, it looked the same as when I arrived! To be honest, I had not been 100% satisfied with results I've received, but I always like to give people a second chance. When I phoned the owner, Susan, (who by the way is hardly there at the Salon, causing an inconvenience if you need an appointment with her), she said ""no problem"" -- that I can just come in when convenient for me and another toner would be selected at NO CHARGE. Further, she added that she didn't even need to be the one to apply the toner -- that one of her associates could do it. These were 'her' words, as the salon owner.\r \r Today I phoned the Salon to arrange to drop by for the new toner. This is the reception I received... ""There will be a charge because it's been a while since you've been here; plus, since Susan is leaving today for Costa Rica, she says that no one else can help you to select the toner, but her."" So, in summary, she re-nigged on everything she promised, and I would have to wait 2 weeks for her return from Costa Rica!\r \r Needless to say, to treat an existing client in this manner was an 'Ouch' moment., not to mention inappropriate and what I consider unacceptable! What is this reasoning? First her info to me was.... just come back for a different toner and there will be no charge -- to, now you will be charged because Susan will not be here, and it's been a while since you were here last. What happened to her words ""anyone can apply it?"" All these rules and regulations?? It's a Hair Salon, not a government agency, for gawd's sake.\r \r In summary, I do NO recommend this salon. Considering the quality of what the heads look like when they leave, which is not all that, they charge Center City prices! But I chose to go there since it's an easy drive for me. My mistake. So Thumbs Down for this Salon!

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