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Review content:
We are disappointed and saddened that this company is representing World Acceptance Corporation. This business is seriously lacking in professionalism and halfway decent customer service. We got a call from this ""business"" on, Nov. 4th,2010, for a customer of theirs that does not live in our home. The worker who called was rude, would not identify herself, demanded that I pass a message to her customer, and hung up on me mid-conversation. This worker could have respectfully asked us to take or deliver a message for them, but she did not. She also asked if I was the mother of her customer in a rude and sarcastic tone of voice. After she hung up on me, I called them back (using caller ID) to advise to no longer call our home if they are going to be rude and she hung up again, mid-conversation. On my second and last call, her supervisor answered but refused to identify herself and repeatedly asked for my name “or she wouldn't be able to help me“. Now, why would I provide my name, if they are not going to provide theirs? I stated I was not a customer of their business and she said, “Hold On.” then handed the phone back to her worker, so I asked for her name again and she finally identified herself as ""Elaine, and my supervisor will get back to you."" and hung up on me again. At this point, I was done, I did not call back. This company has employees that seem to have more authority than their own supervisors. I can only suggest basic customer service classes and a communication course to hopefully provide these two women with some common courtesy skills and how to treat customers or potential customers they deal with on a daily basis. I don’t plan to become a customer of this business anytime soon, as I'm assuming they treat the customers they already do have, very poorly. My suggestion is for ""Elaine"" to take a basic customer service class and possibly even an anger management course. If she is unable to maintain professionalism when dealing with customers and non-customers in a small town, maybe she needs stress management too and perhaps a shrink. As for her supervisor, may I suggest another career, anything other than managerial because part of being a supervisor or manager, is dealing with people in a professional manner, and not handing the phone off to your employee to speak for you. Thank you.
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