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Businiess name:
Veenstra's Garage
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Review by:
citysearch c.
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Review content:
Terrible Experience, Felt Very Taken Advantage Of, and Will Never Go Back. \r
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I have recently been to Veenstra's because my car was overheating. They told me that they didn't charge to take a look at the car to check out the problem. After an hour, they called to tell me it would be $130 to do a pressure test and overheat test to diagnose the problem....(so technically, opening the hood was the free part). Okay, no big deal, run the tests. \r
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They came back, and quoted me $525 to replace the radiator, and $687 in total when adding in the tests. I couldn't help but feel like this was terribly high so I called another shop in town and was quoted $309 + Tax. I have heard from people that Veenstra's does quality work, but over $200 higher than a competitor? \r
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Once I posed this to Phil (the servicing mechanic), he immediately drop his price almost $150 and ""threw in"" and oil change (I did find a $30 coupon on-line that I used in the end as well). \r
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Are you kidding me? It is amazing to me that they felt it was okay to take advantage of me in that way (due to being a female or just have poor business ethics in general). They have completely ruined my opinion and confidence in them. I will never be returning to this garage again.
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