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Businiess name:
Sonic Limousine Service
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Review by:
citysearch c.
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Review content:
We used Sonic for our wedding. It was less than satisfactory. The driver was a great guy which is funny to me that the company tried to blame the driver for our issues as he is no longer there anymore. Issues we had: 1) We had reserved a Chrysler 300, what showed up is a Lincoln Town Car. The terms of the contract state that Sonic reserves the right to upgrade the vehicle in the event they need to. Key word there is UPGRADE. If you know anything about cars, even if you don't, you would know that a Town Car is definitely a down grade from a 300. 2) Our wedding party including us had 10 people, 3 of which couldn't drink. We were excited to hear that Sonic provides non-alcoholic Champaign. We then were upset to not find any after even going above and beyond and calling a few days before to make sure it was in there. 3) Sonic provides waters. Great except there wasn't enough waters for all the passengers. 4) There was an air vent right in my face that was broken off so I had no way to control the blast of air in my face the whole ride. 5) A few WEEKS after we made our final payment they automatically took a second payment from our bank account (they did refund after I called) 6) When we booked Sonic they asked for a credit card ""not to charge"" just to have on record for damage. A few days later they charged the first payment to it. 7) We were not originally going to complain until we noticed the second extra payment pulled and when we called about a month after our wedding, I spoke with someone who relayed my complaints with the company to the supervisor whose response was simply ""it says in the contract we can change the cars and why did they wait a month to call."" Anyone that has been married knows that life is extremely busy right after a wedding; a week and a half honeymoon out of the county, then name, ID, SSN, bank account changes, etc. I am not going to make calling a limo service a priority. 8) I called back to say I would like Sonic to do something to make the situation right and that I wanted to talk to the supervisor himself. After several weeks of no call back I call again, finally get a hold of the supervisor (after telephone tag with the first person on the phone) and he says they will do something to make the situation right and will get back to me the following week. The following week I get a call from the first person saying they want me to know they are making changes for the new year and are striving for better customer service then but they will not be doing anything for me. THEY WOULDN'T EVEN APOLOGIZE!! Had they just sincerely apologized I may have been satisfied, but instead they tried making excuses like the driver that day was part time and no longer with them. Again, The driver was the best part of the company! Please reconsider booking with Sonic Limo, you may be upset with the customer service.
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