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Businiess name:
Cohen's Fashion Optical
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Review by:
citysearch c.
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Review content:
I bought my glasses close to a year ago, the first pair broke after 2wks and the 2nd pair I’m still wearing but are being kept together with crazy glue! I brought them back to be fixed today and they said if they fix them (the 2nd pr) they would not be responsible if they are ruined. They did not have the frames that broke in stock and said for $100.00 I could replace them with new ones. No trying to make me happy, barely made attempt to find me a replacement pair. She made it seem like I was bothering her and was too busy answering the phone instead of continuing to help the customer in front of her (which was me). I had to pay for the frames before they would order them. They would not try to use my insurance because she said they were not new glasses. That was the 2nd time I went there and felt like they could care less. Their attitude is they have other customers so they didn’t need me! I didn’t not complain, I didn’t say a word. They do not give refunds!!!! DO NOT GO THERE!!!! There are better places to get your glasses at a better price and be treated like a valued customer.
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