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Businiess name:
Turf Tractor
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Review by:
citysearch c.
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Review content:
On 10/21/2011 I placed an online order with Turf Tractor for John Deere tractor parts that were confirmed as in-stock prior to placing the order. After weeks of non-delivery I began trying to get clarification on when the parts would arrive. I received several promise dates that never came to pass. After several unanswered emails, phone messages, and contact attempts through the Turf Tractor website, I eventually contacted Steve Rogers on 11/29/2011 who suggested that I cancel the order for a complete refund. On that day I received notice that the order had been cancelled and refunded through PayPal. On 12/2 I received notice through PayPal that the eCheck payment was declined by the senders bank. I again contacted Mr. Rogers and he explained that this was just a systematic delay as a result of using an eCheck, and he assured me that the refund would go through in the next couple of days. On 12/9/2011 (today) I again received notice from PayPal that the refund had failed because the payment did not clear the senders bank.
Turf Tractor operates like a business on credit hold with its vendors. They appear to be fraudulently soliciting business that they do not have the means to provide. Claims with the Better Business Bureau and Consumer Protection Agency are in order. Turf Tractor should simply refund payment for goods and services promised but not delivered.
Jim Grossi
-----Original Message-----
From: service@paypal
[mailto:service@paypal]
Sent: Friday, December 09, 2011 6:40 AM
To: Jim Grossi
Subject: Refund failed
Hello Jim Grossi,
The refund sent by Greg Ward (sales@turftractor) did not clear from the sender's bank. You have not received funds for this payment in your PayPal account.
Please contact Greg Ward regarding this refund.
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Refund details:
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Amount: $393.15 USD
Sender: Greg Ward
Sender's email: sales@turftractor
Transaction ID:
Transaction date: Nov 29, 2011
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