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Businiess name:
Hotel Modera
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Review by:
citysearch c.
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Review content:
My boyfriend and I stayed at this hotel on a recent trip to portland. We both liked the aesthetic of the place especially the unique outdoor courtyard area. We had a nice time and would've stayed there again if not for the fact that they totally screwed us and ended up being the biggest A-holes that Iwe have ever delt with. We were checking our monthly credit card statement and noticed that there was an extra charge for ""lodging"" from the hotel for $ 250.00. When we called the hotel they said that they had evidence that we had smoked in the room. Yes, my boyfriend does smoke, however, he is very courteous and always puts his cigarette butts in the trash. He also despises smoking indoors and would never smoke inside, let alone a room he would be sleeping in. After a frusterating couple calls with hotel employees, we were told that they found cigarette butts in the garbage can of our room and that was proof that he was smoking in the room. He tried to explain that he didn't want to litter on their grounds and so he threw them away in the trash instead of rudely flicking them in the outdoor courtyard area. They refused to listen and insisted that he smoked in the room and this forced them to shampoo the carpet and change the sheets ( hmmm..last time I checked it was sorta standard for hotels to change the linens in between guests ). He asked that the owner call him regarding this issue and it's been almost three days and no response. We've had better customer service from a Motel 6 . So, I guess the moral to this story is to never ever be polite and properly dispose of your cigarette butts. Always discard them outside so they can make their way into our storm drains, rivers, and finally consumed by our wildlife . So if you will be staying at Hotel Modera and happen to have a cigarette be sure to litter it outside or you too could end up with a $250 extra ""lodging "" charge on your credit card.
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