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Businiess name:
Sapphire Hotel
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Review by:
citysearch c.
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Review content:
I met a friend recently at Sapphire for the first time. I was the only one in the place when I arrived at 4:30 on a Sunday. I was promptly greeted and given a menu. My friend arrived and we waited about 10 minutes to be able to order our drinks as two other couples had come in. We drank our drinks and talked and did not see the waitress for AT LEAST another 20 minutes - well, we saw her, serving all the other tables. We were absolutely unable to get her attention and we were sitting approx. 3 feet from the bar which she passed by 700 times. Finally, after raising my hand as if to answer a 3rd grade question, she came over and stared at us blankly - I asked if we could order some food to which the reply was ""sure"". We orderd 2 salads and 2 apps. Then, the real wait began. We waited 1 hr. and 10 minutes for those food items while every single table in the entire restaurant flipped at least once. After flagging the waitress down again, she quickly came over, didn't ask what we needed and said ""your order's coming up"" - and walked away.....uh, ok, but we actually wanted to order another drink. We managed to flag her down, again, and get our 2nd set of drinks. FINALLY the food arrived. We had 2 house salads, blackened chicken and a hummus plate (not a meal you'd think would take over an hour). The food was so-so at best. Plain salad greens with a couple pieces of parmesan and 4 candied walnuts that tasted like they were from a bin at Winco. The chicken was fine, but the special honey mustard sauce was just that, only with ground musard - OoooOOOh, how gourmet. The hummus plate would have been redeaming had the bread not been stale enough to scarecely be called bread, but more 'crackers'. We then paid over $40 and will not be back. We were flabbergasted, I was embarrassed for having suggested it and we couldn't believe our dining experience. Customer service is DEAD in Portland and 'artistic' decor does not subplant the need to simply treat your customers well. Oh, and for crying out loud - get a screen door. The place was FILLED with flies! Eeewwwwww
Pros: Air conditioning
Cons: Service, Food, Drinks, Price
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