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Businiess name:
Capital Grille
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Review by:
citysearch c.
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Review content:
I HAD RESERVATIONS FOR A PARTY OF 3 ON SATURDAY, JULY 14, 2007 @ 9:15PM. WE ARRIVED ABOUT A HALF HOUR EARLY TO ENJOY A DRINK AT THE BAR BEFORE DINNER. AT 9:30PM I CHECKED ON MY RESERVATION WITH THE HOSTESS AND WAS TOLD THEY WERE ""VERY BUSY"" AND THAT THE WAIT WAS GOING TO BE ABOUT 10 MORE MINUTES. AT 9:50PM I CHECKED AGAIN WITH THE HOSTESS AND, IN A VERY COCKY TONE, WAS TOLD ""A TABLE IS BEING SET NOW"". AT 10:15PM, AN HOUR AFTER OUR RESERVATION, WE LEFT. AS WE SAT AT THE BAR FOR A WHOLE HOUR WAITING TO BE SEATED WE WERE NOT OFFERED SO MUCH AS A COMPLIMENTARY DRINK OR ANYTHING! WE SAW COUPLES COME IN THE FRONT DOOR AND PROCEED RIGHT TO THEIR TABLE. WE SAW MANY, MANY PEOPLE COME IN AFTER US IN PARTIES OF ALL SIZES AND GET SEATED BEFORE US. I USED TO BE A REGULAR AT CAPITAL GRILLE, BUT SOMETHING THERE HAS CHANGED. THEY NOW CATER TO TOURISTS AND FRIENDS AND DO NOT HONOR RESERVATIONS IF YOU DON?T HAVE AN ?IN? THERE. THEY ARE RUDE AND HAVE NO CLASS. THE CROWD IN THE BAR AREA LOOKS LOW CLASS. I AM NOW HEARING STORIES FROM OTHER PEOPLE WITH SIMILAR EXPERIENCES AND UP TO 2 HOUR WAIT TIMES WITH A RESERVATION! IF YOU'RE LOOKING FOR A NICE NIGHT OUT, SAVE YOURSELF THE AGGRAVATION AND ATTITUDE AND GO TO BARCLAY PRIME WHERE THE FOOD & DECOR ARE BETTER AND THE STAFF AND PATRONS ARE HIGH CLASS. THERE ARE TOO MANY EXCELLENT RESTAURANTS IN PHILLY TO WASTE TIME AT CAPITAL GRILLE. I WILL NEVER GO BACK!
Pros: Good Steaks and that's it.
Cons: Horrendous Service, Does Not Honor Reservations, Employees Have Nasty Attitudes, Bar Area Too Loud, Patrons Too Casually Dressed
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