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Businiess name:
Setauket Auto Body Inc
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Review by:
citysearch c.
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Review content:
I brought my car in to get fixed in January. My car was rear-ended and the bumper was damaged. When I went to pick it up after being told it was fixed (and after I had dropped off my rental car from the insurance company), I saw a scratch in the ""fixed"" bumper.
At no time did Setauket Auto body apologize. At not time did they offer to get a rental or at least a ride to my next destination. In fact, they made it sound like I should be grateful they are fixing it - even when it was their fault.
Setauket Auto Body could not fix it right away or even that day. I had to come back in two more times after that and they finally fixed it. The second time they claimed they couldn't have it done in their original estimated time frame. However, I do need my car. Also, the third time I brought my husband with me. Their attitude was completely different.
This episode has caused me a lot of stress and hassle. I am not sure why it's so difficult to fix a bumper CORRECTLY the first time if your are a BODY shop. If something this basic is not correct, makes me wonder the quality of the work on major repairs. Or even just other SIMPLE repairs.
I always try to give independent, family-owned companies my business. But this has really soured me. I am going to stick with the auto dealers and dealer-recommended places in the future. It might be more expensive but this is not worth the stress.
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