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Businiess name:
Lakewood Fordland
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Review by:
citysearch c.
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Review content:
I know this is long but it's 100% true and worth reading, this dealership has traumatized me............\r
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P.S I was a loyal buyer, this was the 2nd vehicle in my household that I bought from them.....but never again! \r
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My nightmare of an experience started when we went to the dealership and we were greeted by a friendly faced- salesman- Ray. He was nice and low pressure which made us feel very comfertable with our experience. We ended up falling in love with a used f-350. After negotiating and signing papers the truck was ours to take home. We had the truck for a little over a week when it started stalling out in the middle of the road. We were pretty frustrated since the truck was already begining to fail and we hadn't even had the truck long enough to make our first car payment. I took it into the dealership right before the holiday weekend and they said that they wouldn't be able to get to the truck til the following wednesday. So they gave us a loaner car. The next friday rolled around and they still hadn't called, so I gave them a call to find out what was going on. First they couldn't find record of the truck in the computer and then they said, ""oh yeah it's fixed, just come get it whenever you get a chance."" Shortly after I arrived to pick it up, went to the cashier and again she couldn't find record of the truck or the keys to it. She said I'll be right back and went and talked to the service manager, he came up to me and said that they were going to pull the truck around for me. I asked for the paperwork on what was done and he stated that there was nothing for me to sign. I told him that I needed record of what was done. He disapeared for a few minutes and returned with the paperwork. I drove off of the lot and not even 10minutes into my drive home I started experiencing the same problems. I called them right away and told them what was going on. They told me to bring it back in. So I did. Same issue and they gave us another loaner car for an additional 7 days they didn't even call us to tell us that they were working on the issue or anything. So I started calling everyday and stopping in to talk to someone. My boyfriend and I wanted to talk with someone else at the dealership to see if anything else could be done or if they could take the truck back since we bought it, had it for a month and only drove it for one week, and it was in the shop for the remainder of the time. They said that they would work with us on finding another vehicle since they obviously sold us something that was no where near reliable. They came back to us with a quote on an F-150 that was $100/mo. more expensive than our already $400/mo payment. Like it was a joke to them. When they spoke to my boyfriend they reffered to him as ""young man"" totally insulting!! Since then we got the truck back without anything being fixed stating that they could not find any problems with the truck. About a month later the truck mysteriously had no issues, but then suddenly totally broke down on the side of the road, wouldn't be able to go any further. They made us pay for a tow truck to pick it up and drop it off at the dealership. They told us the repairs werent covered under the warranty and that we would also have to pay $900 for the repair and refused to give us a loaner car as advertised when we bought our truck. This repair lasted less than a week. The truck is now in the shop at a different dealership and this mechanic stated that the original repairs to the EGR valve were not even done correctly and that the engine could have blown due to the coolant.
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