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Businiess name:
Tv Jack's Inc
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Review by:
citysearch c.
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Review content:
Bit of a long story but worth your time.\r
My 2 ½ year old LG 42” Plasma TV lost its picture early November. The LG website listed TV Jack’s in Bonita as an authorized dealer, so I took it into to them on a Saturday to see what it would cost to repair. The TV was out of warranty but I thought if the cost wasn’t too high it would be worth fixing. I was told at that time that there was a non refundable $150+ diagnosis charge that could be applied to the service work or a new TV if I decided it wasn’t worth fixing. Not happy, I went ahead with it anyway (1st mistake).The following week I had to call the service manager Trey several times in order to find out the status. He finally got back to me and said that all it needed was a new power supply and that it would cost about $350+ to repair. That was good news to me considering the unit cost me over 2K when it was new, so I agreed to have him order the part an go ahead. I told him we wanted it as soon as possible as we didn’t want to be without a TV for the Thanksgiving holiday. The following week I hear nothing and then receive word that the part has come in and we should be good to go for the weekend. Just before I come down to pick it up, Trey calls and I am told that after installing the power supply they’ve found it needs a another $300+ part. Not good news. He tells me that there was no way for them to know if there were other issues until they had the power supply. This make reasonable sense but the fact that no mention of this was made before this point made me pretty suspicious. So it looks like I am SOL and will probably need to buy a new TV so I tell them to hold off while I do a little shopping. After checking at Costco and a few other places I call Trey at TV Jacks and he says he’ll sell me a new 42” LG Plasma at a good price and subtract the diagnosis fee from it. Although I regret it now, I went ahead and told him to put one aside and I’d be down later that day (2nd Mistake). Although it was disappointing to have the first unit go out in just a few years, I like the LG brand. In the meantime in my search on Google for an entertainment center for the new TV, I find a thread that talks about how LG has replaced parts for my old TV even though they are out of warranty, so I call the suggested number. Turns out LG are backing this up. This is really good news so at this point it looks like all I’ll have to pay for is the labor to install the parts. Feeling pretty good at this point I drove down to TV Jacks and in the end decided to not only fix the old one but go ahead with the purchase of the new one as well (3rd mistake). My youngest daughter needs a TV and this repaired one would make one hell of a nice early Xmas present. When I tell Trey that LG is covering the cost of the parts he doesn’t seem too excited. The LG representative even sent him the authorization via fax twice and he went on to say that LG was really hard to work with and that they always had to wait to get credit or reimbursement in situations like this. I told him that this is not a customer’s concern. So this was two weeks ago. I have called Trey about 5 or 6 times in the interim and he keeps telling me the part has yet to arrive. At this point I am totally frustrated with him and his poor service. You’d think that after purchasing a new TV he’d be more responsive, but he’s not. I called today again (Saturday Dec 19th) and he tells me his technician is not in so he doesn’t know if the TV is fixed or not. Are you kidding me??? My next step is to call LG. \r
Cons: Service dept is inept
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