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Businiess name:
Tv Jack's Inc
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Review by:
citysearch c.
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Review content:
When my 50"" Sony projection TV finally died a few weeks back, I quickly discovered that I didn't have sufficient knowledge to make a decision on a replacement. After visiting several large stores (Costco, Best Buy, etc.) I wasn't able to find anyone with real knowledge on the new LCD technologies. That changed when I went in to TV Jack's. Trey immediately impressed me with his knowledge and experience with these TVs and steered me towards a model that fit my budget and needs. It was immediately available and after dropping off my old TV I picked up my new one, and installed it the same day.
End of story? Not quite. . .so exactly 7 days later I'm shopping in Best Buy for an unrelated product, and lo and behold. . .there is the EXACT same model TV for $300 less than I just paid at TV Jack's. Best Buy had dropped the price the previous Sunday, one day after I purchased my TV at TV Jack's. Well isn't that just typical! At this point I'm thinking I'm probably hosed out of my $300, but I figure I've got nothing to lose. . .so I pick up the phone and call Trey. We had a 2 minute conversation that ended with me heading over to pick up my $300 refund.
I was absolutely FLOORED. I honestly didn't expect that from a small, locally owned business. . .but there it was! No arguments, no push-back, just ""hey, I know it stinks when that happens, how about I refund you the difference in price?"". WOW.
All I can say is that I will never go anywhere else for my entertainment needs. . .period.
Pros: Product Knowledge & Price Guarantee
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