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I had a small leasing company in Hollywood thirty years ago and I also handled the occasional collections. My clients were invaluable to me, so when they got into trouble once and awhile, I was overtly polite and worked with them. It makes good business sense and this is how you generate your most valuable asset of all: repeat business. Not so with J.R. Brothers Financial, Inc.\r
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I just got off the phone with one of their agents(?) who returned a telephone call voice-mail message that I had left earlier for another individual I had dealt with earlier---one of the ""polite ones"". I attempted a return call afterward on numerous occasions and the line was constantly busy. It was a no-go. Her Rudery must have been terribly busy cajoling dead flies from blind spiders. Substituting brass for brains, her stabs at diplomacy ultimately wound up in my thoracic vertebrae.\r
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The individual who called me back (not the one I called) was abominably rude, abrupt, crass, inconsiderate, positively refused to re-identify herself, constantly interrupted me, continuously complained that she ""couldn't hear me"", owing to my current bout of influenza, and displayed thoroughly atrocious telephone manners just before hanging up on me, and then threatening to remand my file over to their counsel. Moreover, this agent also threatened to place a derogatory remark on my credit report. I am financing a home at the moment and this would severely damage me and cause me to seek both relief and remedies in open court.\r
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Throughout my thirty-eight years in the workforce, I have also been an employer on numerous occasions. If she was working for me, she wouldn't be; I would have terminated her employment long ago. She belongs in neither an office environment nor customer service, nor dealing with the public at large. I would very seriously recommend that they place her elsewhere and away from other humans. \r
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I have traveled the world building oil refineries for both American and foreign clients; however, I have never encountered such unprofessional, unprincipled and totally disrespectful behavior in my entire professional life. She needs to learn some simple manners and common couth. Her overt misbehavior to me was totally unacceptable.\r
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Again, and to iterate, the woman who telephoned me representing J.R. Brothers Financial, Inc., needs to be immediately and severely both reprimanded and placed on company probation for unprofessional corporate conduct—or, simply, terminated. I would have summarily terminated this individual's gainful employment with J.R. Brothers Financial, Inc. immediately and simply to both avoid civil litigation and to have made a horrible example of her to others.\r
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My one-star rating above is to critically rate J.R. Brothers Financial, Inc., as one of the positively WORST companies I have ever dealt with. They need to be put out of business by the State. These guys are crooks.\r
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I have copied this correspondence to the Arizona State AG's office.\r
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UPDATE FOR EVERYONE AS OF 10:19 PM APRIL 19, 2011\r
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Text of Complaint filed with Arizona Attorney General:\r
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""This is a broad-based consumer complaint to the Arizona State Attorney General against J.R. Brothers Financial, Inc., involving J.R. Brothers as a Phoenix-based collection agency; and the nature of this complaint revolves around egregious collection agency abuse, offensive language, misconduct, threatening behavior and language, potential damage to victims in the form of credit report damage, threats of liens against real property, patent unprofessionalism, disparaging personal attacks and impertinence, telephone patient abuse, uncoöperative manner and behavior, and possible violations of Federal Collection Laws.\r
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""Corroborative documentation attached.""
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