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Businiess name:
Pronto!
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Review by:
citysearch c.
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Review content:
The company I used to work for regularly uses their catering so it was quite disappointing to go there for lunch for the first time and have them take an hour to make a sandwich. The waitress took our order promptly when we arrived at noon and brought our drinks but she never came back to our table until an hour later. The two of us jokingly mentioned to the waitress that we have been waiting for an hour to get our sandwiches and she said they would be right up. It would be fine if they made a mistake and lost our order or something but no appology or any other offer was made. She did ask if we would like to speak to the manager but she never got a manager to come over. I think she may have been worried she would get in trouble and we told her we understand it was not her fault but we could definitely say that several people who were seated 10-15 minutes after us (before her large table arrived) had already eaten their food and were about to leave when we finally got our food. Don't get me wrong when we finally did get the food it was delicious and I even bought a cupcake for the road but unless I have almost two hours for lunch, I don't think I will be back for awhile. The waitress promised next time that we would not have to wait for an hour for food but it was disappointing that she could not have the guts to get a manager or even offer a brownie or something for free! We even had to run out to put more money in the meters so we didn't get a ticket just to wait for the bill.
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