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Businiess name:
72 Degrees Heating and Air Conditioning HVAC
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Review by:
citysearch c.
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Review content:
72 Degrees touts their customer service but isn't honesty part of their definition of good customer service? The sales pressure was obvious, but we thought we were getting a good deal. David, the pushy, high-pitch salesman, dropped the price 3 times and told us he was offering the low price because they had installation guys who had no work to do the next morning and that essentially they would be paid for doing nothing. We bought the story. Out of curiosity we called two companies the next day to attain a quote for the identical model. Both companies quoted significantly less, one was for $1200 less; another for $600 less. (We paid $5100 cash for an Amana APG13M) We already had a written commitment with 72 Degrees. David of 72 Degrees used deception and dishonesty to persuade us to ""buy in"" to his offer. Don't believe their guarantees that they tout either. ""Apples to apples"" includes their written guarantees. If you look at their guarantees closely, it is really a bunch of hype over nothing. Who wouldn't expect that their new system to not break down the first year or to have the system installed when promised? We discussed our concern with the owner and he offered no customer satisfaction, stating that we had been given a good price and that he prayed about his business before starting it up. You would think that customer satisfaction should be considered. Perhaps others are so satisfied with the company because they don't get other quotes but base their decision on reviews online from others who haven't checked out the competition.
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