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Businiess name:
Spectrum Trailers Hawaii
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Review by:
citysearch c.
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Review content:
DON'T BOOK WITH THEM! We will be filing with the Better Business Bureau! The pros: The limos arrived earlier than their booked time. THE CONS: 1) Impossible Customer Service, and based off of other reviews, I believe the only reason why they were there on time is because of my MULTIPLE phonecall games/emails/faxes that I sent in the weeks leading up to my wedding. 2) Nuo (limo driver) charged us more money than what was in the contract. He ignored the contract copy that we gave him, and said, ""This limo will not LEAVE this spot until I get what I want."" He was RUDE and BELLIGERENT. VERY unprofessional, especially when surrounded by professional vendors on a wedding day. 3) THE LIMO DRIVERS did not have the ADDRESSES of any of our locations!!!! 4) THE LIMO DRIVERS did not have GPS units! WE HAD TO GIVE HIM DIRECTIONS! The last two points are particularly irksome. How can a company that charges it's clients this much money NOT give their drivers the paperwork that WE filled out with our location/times? And then, NOT give them GPS units?? Plus, the drivers were not familiar with the location. We -the bride and groom, and the parents- had to yell directions out through the partition. VERY unprofessional. Reader, DO NOT TAKE A CHANCE with their LOW PRICES or 20% GOOGLE DISCOUNT. Go for somebody that costs a bit more... but might actually have GPS units in their vehicles. Your peace of mind on that day is worth every penny.
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