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Businiess name:
White Room
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Review by:
citysearch c.
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Review content:
My wedding planner scheduled and confirmed an appointment for my bridesmaids, mothers and I. I had preselected several styles that were confirmed to be available at the store. I was also to try on veils, shoes and jewelry to match my dress. On arrival, we were told that the person with whom we had the appointment was not there. No apology or explanation. When we stopped the teenage associate from walking away and asked to see the dresses anyway, another person came back and eventually told us they did not carry those dresses. I showed them where the appointment was confirmed and the dresses were indeed confirmed instock. All I got back was ""Umm, I don't know"", a slow blink and then the associate literally turned her back, walked off and began helping another customer. This was the first opportunity to have my family and my fiancees family meet due to busy schedules. My family does not live in Tennessee and my parents had come down especially for this appointment. No one wanted to help us. In fact, when we asked for assistance with veils, we were told they were all busy and we would have to wait. Unfortunately, one of my bridesmaids found a dress for a pageant and I had to wait for her to finish trying it on, watching other brides tended to, giddy at trying on the most important dress they'll ever wear, while I sat ignored. My mother tried again to get assistance from someone, but was waved away. I am not exaggerating, she was waved off with a flick of the wrist by another associate. Aren't they supposed to be polite and helpful BEFORE they get your money and then ignore you afterward? (See others' reviews). I was ignored, insulted, humiliated and embarassed in front of my family, my bridesmaids and my fiancees family. I know that it was immature, but when we left...I cried. I let teenagers make me feel worthless. I consider myself lucky since I had actually not transacted business with them. I hope to spare anyone else this experience.
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