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Businiess name:
Funny Faces Bed & Biscuit
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Review by:
citysearch c.
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Review content:
We've taken our pets to Funny Faces off and on for several years. During the early years, we were always confident that our pet was being well taken care of by folks that truly cared about our loved ones. Our opinion has changed; after the passing of the current owners caring, wonderful, parents, we?ve noticed a difference, subtle at first but now it's to the point that we?ve become uncomfortable about returning, a feeling that has been shared by others we?ve spoken to. During the last couple of years we've noticed changes: Simple communication with them is terrible, they never answer their phones, and fail to call back and it takes several attempts to finally make contact even if you drive up, unannounced. Their email response is also slow. When you do make contact, the owner, Tim Jr. is without the type of personality that you feel comfortable with when leaving your pet. He doesn't appear to at all care for the pet, (or for the owner) and makes you feel that their just a means to making his living. They've changed their layout and it appears that this was done not for the pets but for more 'infill'. I hope you understand the picture as I feel that it has become. I worry about what happens behind the scenes when we're away; there were other concerns.
Pros: Newer facility
Cons: customer service and...
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