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Businiess name:
Bethpage Ob Gyn
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Review by:
citysearch c.
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Review content:
I can't explain what a bad experience I had at this office. As a medical student, I expect the best customer service and care from all medical facilities. During my doctor visit with Dr.Storch I was rushed out of the office. Everytime I asked a question about specific procedures or services, I was never given an actual answer!! When the doctor was writing a prescription for me, she took out a book on how to write prescriptions!!!! Now the most embarrassing part of my visit dealt with the front desk. First I was told that I didn't have insurance ! Which of course I did, I pay for my insurance each month, I know I have it. After being told that I may have cancerous cells and I need it to be checked out immediately I paid the office in full. I didn't have time to fight with them about insurance. Thank god I found out it wasn't cancer. However this allowed me to have time to check on my insurance. I found out that Angela in the billing department never even contacted my insurance about the procedure!! Scammers. They wanted me to just pay in full, when someone claims cancer they know you'll pay anything !!!! It's been two months, and everytime I call to try and can my refund, which my insurance company told me I was entitled to, I am belittled on the phone. Angela in the billing department screamed out to the whole office my name and the fact that I don't have insurance. I had never been so embarrassed in my whole life. After the procedure I had pain. I rescheduled a recheck, during my arrival the girls behind the front desk all spoke about me to one another. The night before my visit I even received a phone call asking me how I will be paying for the visit!!!! Incredibly rude. I told them I will be paying my copayment however I decide I want to pay, and at this point I consider their phone calls about payments as harassment. Anyway the doctor refused to even look at me again. She told me the pain was in my head. That her procedure was done perfectly and basically accused me of having mental problems. Please think twice before ever going to this office
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