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Businiess name:
Witten Pest Control Co
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Review by:
citysearch c.
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Review content:
Thank you Michelle for your input and comment on how we can better service our customers. We too were frustrated that the weather was not cooperating in treating your lawn for pests. Unfortunately, all we could do until the grass dried out was to offer you some relief be treating the inside at no charge until we could get back to treat the lawn. Upon our return to treat the lawn, we felt awful that we had equipment failure and at that time could only offer you $75 credit in good faith that we would be back to complete the job. I left a couple of messages that we would be there on Thursday, the 26th. Although we didn't hear back from you, we came anyway in hopes of completing the service; your gate was locked and therefore we were not able to complete the service. Over the last week, we have received a couple of calls from you and when we answered, the phone disconnected; when we attempted to call you back, there was no answer. We are truly sorry for the rain delay and the equipment failure that followed. We are more than happy to come out at your convenience and honor the $75 credit we promised for your inconvenience. Equipment failure is not common with our company, but I promise you, customer service is and we are willing to do whatever possible to overcome the issues prompted by the rain and then equipment failure. Our best regards, Patti Witten-Witten Pest Control.
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