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Businiess name:
SK Lavery Appliance Company
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Review by:
citysearch c.
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Review content:
Bought an Amana fridge about one year ago. Purchase went well and sales staff were helpful. I had purchased the extended warranty as well. About one year later the fridge stopped working. I called SK lavery expecting a reasonable response time to get my fridge fixed. After waiting over a week for a part I had to call up the part distributor myself and overnight it. This was done after waiting 10 days for SK Lavery to order the part. Now I did not want to lose my cool so I called the owner, Bob Lavery, who was unhelpful to say the least. He remarked that 10 days was unreasonable and I should not have to wait that long. After sympathising with me he passed the buck and said I should be the one calling to make sure the repairmen come and fix the fridge. OK... fine I though; at this point just fix the damn fridge it's not rocket science. A few days later the repairmen came and fixed the fridge with the part I had sent to my house. Worked fine for 1 day. Then it quit on me again. Alright let's be reasonable and call up Bob again, maybe he can make something happen. Mr. Lavery replied, ""You are over reacting you only have a broken refridgerator and are not on life support!"" I asked if he could guarentee that my fridge would be fixed he also replied, ""the only thing I can guarentee is death and taxes.""
Pros: if you have a lot of time to waste shop here
Cons: customer service like I have never experienced before
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