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Businiess name:
Aquarium
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Review by:
citysearch c.
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Review content:
My family and I went there last night to celebrate my birthday and was completely disappointed! I give it one star for the ambience, my children loved the huge aquariums around the restaurant, and the hostess seated us right away. The waiter, now that's a different story! This waiter by far is the worst waiter I've ever dealt with at a Landry's Inc. and we eat at Landry's Restaurants quite a lot, be it the Landry's or Joe's, Saltgrass, the restaurant at the San Luis Hotel in Galveston, well you get my drift..anyway, back to that horrible waiter I believe the name was Terren(?) lack customer service skills, no personality whatsoever. He never smiled, didn't seem to happy that he was going to wait on us, my first question to him was if they had any flavored teas..he said ""Yeah"" and went on the flavors ( I could never ever remember the flavored bottled teas that Landry's offer) Anyway, he said that they have Peach, Raspberry in bottles so I said I will take Peach. Well my drink came and it turns out it was Ginger Peach decaf tea! He should've told me that it was decaf tea and had Ginger flavor to it! Well, I didn't confront him because my husband said he will drink it instead. We were not offered any bread and butter, this waiter only checked on us once if we were okay and it wasn't even busy that night! He tried to give my mother the wrong order but did not apologize, he never offered for desserts, never asked if we needed refill and lastly, never thanked us for eating there and to come back again. Now for a $160 dinner meal, I expected the usual Landry's great customer service but I didn't get it this time. I did talk to the GM named Jonathan and he was very pleasant and apologetic and stated he will correct the problem for me.
Pros: great ambience, good food, kid friendly
Cons: rude waiter!
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