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Businiess name:
Computer Emergency Room Llc
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Review by:
citysearch c.
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Review content:
Avoid this business.
Spend a little more and have your repair done right by someplace other than the Computer Emergency Room. In the end, the people here and the owners are not very knowledgeable and very unprofessional--my computer came out worse than it came in, and I've reported this business to the consumer protection authorities and have alerted SUNY-B and U-E people not to recommend this local repair shop to their computer science students. I may call BOCES and other schools as well.
I brought my computer in for a minor repair (broken key) on a Friday afternoon. I was trying to decide whether to have them fix it or to send it to Dell to get it fixed. They promised me that they fix these computers ""all the time,"" that they'd call me with an estimate on Monday morning but that it wouldn't exceed $65 for 1 hour of labor at most, and that they'd get it back to me repaired by Tuesday (before my Wednesday business trip). Late Monday, after 3 ignored phone messages, I finally was connected to the tech working on my computer... who told me that I had a ""broken key"" (gee, really?), that he'd need to order parts and that he couldn't provide me even with a ballpark estimate. The lasting impression was one of extreme rudeness (I'll spare you the colorful language) and incompetence before I asked to speak to his manager.
He put me on hold for 5 mins while he presumably told his version of the conversation to the owner, who--when he got on the line--had clearly not been apprised of the issues I was trying to resolfe. His name was Mr Jamie Hess, an unpleasant and unprofessional man who immediately began launching into a confrontational conversation with me. I asked, ""Can you simply tell me ""how much"" and ""when""? He refused. He said he'd call me back 45 minutes later while he ""looked into it."" He said he thought he'd be able to fix the computer within the hour and wouldn't charge me for spare parts, which he had on hand. He never called back.
The next morning (Tuesday, the original estimated date of delivery of the fixed computer), I got a voicemail message estimating costs for repairing the computer in excess of $100, including replacement parts, and about a week's repair estimate. Worst of all, they returned my computer completely unusable, with additional parts now missing that they ""cannot immediately locate in our repair shop... we'll take a look around.""
Unbelievable. Avoid this business if you care about your computer.
Pros: cheap
Cons: you get what you pay for--in this case, poor treatment
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