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Businiess name:
Prestonwood Kennels Pet Resort
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Review by:
citysearch c.
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Review content:
This is based on three different visits to this kennel in which I left my two labs. Visit 1: I was called on my cell phone because they had given medication to my female yellow lab when it should have gone to my chocolate male lab and since they were not sure which one it should have gone to, they gave her something in order to get it out of her. Mistakes happen, right??? Strike One. Visit 2: Was told upon checkout that even though I had asked to give my two labs playtime and pool time, they did not receive and the young lady at the counter could not understand why I was upset since I was not being charged. I chalked this one up to ingorance on this workers part not understanding it was not about the money, it was about feeling confident that my dogs would be taken care of. Strike two. Visit 3: Again, was told that my dogs did not receive any playtime but was given a reason finally. According to the young lady that checked me out, the people in charge of playtime do it all day and eventually get tired so sometime they cannot get them to take all the dogs that are registred for playtime. Huh, are you kidding me. They are aware of the problem, but still find it acceptable?!! I guess because I did not have to pay again. Strike Three! I wonder if they have the same people in charge of feeding dogs all day. Heaven forbid they get tired and don't feed all the dogs. I have talked to the owner a couple of time and really don't see any understanding on why I would be upset, so I can actually state that I will NEVER use this kennel again. Please be aware of experiences I have had here so you do not have to go through what I did. On the other hand, I have used Rover Oaks in Katy a few time and have nothing but exceptional service.
Pros: Nice Facility
Cons: Terrible Service and Workers Do Not Care
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