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Businiess name:
Superior Play Systems
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Review by:
citysearch c.
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Review content:
Hello; I am writing this review to warn all buyers not to buy a Rainbow playsystem from Superior Playsystems in Norristown, PA. They will not cover your warranted parts, as we have been fighting with them to get our warranted parts taken care. We have to pay for the s/h charges for the parts to be shipped from the home factory to their showroom. We then had to drive 1 1/2 hours to pick them up. They don't tell you all the details. The wood weathers horribly, the plastic/rubber parts weather horribly. The ropes fray and cut your child's hands. The wood splinters and gets stuck in their hands. You have to stain your system each year with their stain at an extra expense and your labor and time. They will charge you for every little thing. Site surveys and reviews of your system will cost you. They have hung up on us after trying to reason with them. They have been extremely rude with us prompting calls to the home office in S.D. After two and half months we still do not have our warranted parts. The manager of the showroom hung up on my wife, has not returned my calls and has repeatedly lied to us. They do have our s/h money though. They are salespeople who care about making the sale, not the service after the sale. All the parts on our system developed a mold/mildew problem which they told us was due to a bad lot. Yet they are charging us to get the parts. We paid over $4,500.00 for this system and we are still paying. They use deceptive advertising and lies to get you to buy their products, don't listen, use your common sense. We should have listened to ours and realized that $4,500.00 for a playset was ridiculous and we still have to buy their stain and pay for the s/h to cover their bad parts. DO NOT WASTE YOUR MONEY AT SUPERIOR PLAYSYSTEMS IN NORRISTOWN. Save it for your child's education or something more enriching. All you will get is a piece of scrap wood in your yard that looks like an eye sore. They will be rude and uncaring.
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