Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Rochester Linoleum & Carpet One
|
|
Review by:
citysearch c.
|
|
Review content:
We wanted to replace our kitchen floor. The showroom is nice and the sales person was fine. The issues begin once you purchase... customer service has been horrible. From what I can tell, all the branches use the same center for install/service. The installers they sent out were terrible, messy, no booties (left footprints across our carpet), made no attempt to warn us or cover anything... HUGE mess. OK - we cleaned it up. The worst part was that they installed it incorrectly. After they came out again to try and fix it, and failed, I asked to have someone else sent out. That person was professional and quickly saw the huge flaw. No one ever called us to follow up once this problem was identified. It took me a week of calling to finally be told they would replace the floor. They said a couple more weeks to order. Three weeks later I hadn't heard. Called again. The floor is out of stock.... it'll be in in a couple weeks. I wait. No one calls. I call again - still not here. Might be a few more weeks...not sure. I am beyond frustrated and, frankly, don't know if I'm even being told the truth. Looks like there have been plenty of complaints on the BBB website. I will be logging one there as well soon. Sure hope they complete the job... half my frustration would be eased if I felt like anyone was on top of the problem. If they had even called me once to apologize and let me know they hadn't forgotten and explained the problem with it being out of stock. Grr. I have small children. Living through an install like that once was hard enough... to have to do it twice PLUS the headache of all this and waiting months to have it completed... The girls who handle the service calls must be swamped because they NEVER call me back even when they promise to do so. I was willing to over-pay at R L and Carpet One assuming they would do a great job. Now I've over-payed for a nightmare. Will not be a customer of theirs again. You have been warned!
Pros: null
Cons: null
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|