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Businiess name:
Horizon Services
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Review by:
citysearch c.
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Review content:
I am betting the other reviews are fake based on my experience but maybe I am just really unlucky with them.
All went bad for us when we needed horizon most. We had a plumber for horizon out to look at a pump we have running from a basement bathroom to an outside pump that runs to the main sewer line. The plumber had no idea what to do. He messed with some settings on the electrical box and left with our manual for the pump saying he needed to do more research. A week later we still hadnt heard back. I called. They said they would have to contact the individual plumber. While I was waiting something horribly went wrong with the main pump and sewage flooded my basement. I called Horizon to come out. This was Friday evening. They said they could not send someone until Sunday the following day. Keep in mind my basement is flooded with sewage. I thought the service contract I was paying was so they would be available.
When they arrived on saturday (this time a different plumber) he had no idea what to do. Saying he would contact the previous plumber and get back to me on MONDAY! Not only is that unacceptable but no one even called back on Monday. So I brought someone else in to fix the pump outside and help with the flooded basement.
After numerous calls to the Horizon Service department I finally was able to talk to someone. They informed me they lost my pump manual and would cancel my contract. So you pay an annual fee, they come to your house, possible cause more problems but at the very least cant solve the problem and now they want out. This was a couple weeks ago. So what prompted me to speak out and write the review? Friday they charged me my annual service contract despite me canceling it and them being unable to solve my problems.
So now I am out almost $9000 for all these problems and they are trying to charge me $170 more? Amazing. Horrible company. Stay away.
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