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Businiess name:
Route 110 Home Furnishings
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Review by:
citysearch c.
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Review content:
I’m writing because I read all of the negative complaints about this store and I just wanted to be able to let future customers know about my positive experience. This past February I was shopping around to many stores in search of a leather sectional. One of the stores I went into was One Ten Home Furnishings. I spoke with one of the salespeople that showed me around their very large, very attractive showroom. This person was very polite, knowledgeable and made me feel at home. Although I was given the lowest price of all my shopping, I told him I needed to go home to think about it for a bit.
When I got home, I went online and saw all the bad reviews about this store. I couldn’t believe my eyes since I was already having such a great experience, and I hadn’t even made my purchase yet. Due to what I read online I felt a little leery, so I came back in and spoke to the sales manager, Scott. He was very professional and assured me that the amount of bad reviews was minimal compared to the amount of volume the store does. There are thousands of very satisfied customers who never write in about their pleasant experience. That being said, I continued on with my purchase with One Ten Home Furnishings since I did in fact feel so comfortable there.
My furniture came in exactly on time as promised, and it’s as beautiful as I’d hoped. Upon delivery I did notice there were 2 small scratches in the leather. I called the store right away and spoke to Jennifer, the Customer Service Manager. She too was very polite and knowledgeable and assured me that it would be handled right away. She further advised me that I would receive a call from their service company within a couple of days to make touch up the scratches. The service company did just that, and it looks wonderful.
I highly recommend this store to anyone who needs to purchase furniture for their home. I had a great experience and look forward to doing business with One Ten Home Furnishings again soon.
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