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Businiess name:
Delano Corporation
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Review by:
citysearch c.
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Review content:
First of all, To "Happy Member" who left the "Best Gym in the area" review below - You are so transparent and obviously the General Manager or Owner of the place. Your review does not fool anyone, especially the disgruntled members who know better than to believe that failed attempt at Palisadium propoganda.
To everyone else condsidering joining this so called "spa". Please take into account all of the TRUTHFUL reviews below. These are the ones that reveal how management really operates. I was also a once satisfied member of this facility - that is, until the latest new ownership and mamnagement took over.
These people really do not have a clue how to operate an ethical and respectable business. Very shady practices and total disregard for member satisfaction. All they care about is profits. While it is understood that businesses are created to make money, there are different ways to go about it. The Palisadium choses not to care about their own members that are the prime source of their revenues.
A couple of other issues to add to the others that were stated in other reviews:
- classes are cancelled without notice
- pool is closed early arbitrarily during normal hours without notice
- locks on the lockers do not work and management does not let people know this. they just put up signs that read "management is not responsible for lost items"... very shady practice.
- pool is closed for two weeks every August, because of some so called "maintenance". They actually shut it down so they can allow more swim lessons during this period, which they do literally without the lights on to hide it from members. This is because they make money off the swim lessons. It shouldn't take two weeks to run annual maintenance. Would you find it to be very shady that they shut the pool down for full paying members while still letting swim lessons happen as they try to hide it from members by giving lessons in the dark at night? Pathetic!!!!
To be fair, there are always some issues at every gym or pool. However, it is the total blatant disregard of members' suggestions and lack of any action to correct some easily fixed problems that makes this management and ownership a complete farce.
If you are service oriented and care about how you are treated as a full paying CLIENT of a facility, DO NOT JOIN THIS CLUB. These people do not know the meaning of "customer service", "client" or "honesty".
A VERY SHADY OPERATION FOR CERTAIN.
For swimmers out there, the Palisadium would like you to believe that they are the only club with a pool, but there are several other options in the area including 24 Hour Fitness Supersport in Hackensack. Just do an internet search of indoor pools in Bergen county...
Hope this review helps!
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