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Businiess name:
Delano Corporation
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Review by:
citysearch c.
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Review content:
Palisadium spa has not been the same since it was sold by it's original owner years ago. It's changed hand many time and each time kept getting worse. It was recently renovated and have done a good job, but it's all glitter , on surface every looks great and impressive, however, there are always issues & problems especially with the A/C, low water pressure in the showers and worst of all they did not upgrade the excercise/dance room. It was not expanded, equipments are old, terrible sounding,in addition to having shortage of equipment and to boot the room is being used as a storage room,which looks like a warehouse.
Instead of fixing the A/C they have put commercial fans on the floor in both excercise rooms, in the dance room people are contantly fighting for space and as to which direction the fan or fans should face . Do you blame them?
The management receives complaints on a daily basis and have not done anything positive in the past ten months to satisfy their members. The "I don't care" attitude is written all over this place. The goal is to make money from every inch of the spa at any cost without regards to existing clientel. Oh ,and on numerous occasions substitute was not provided in the absense of the instructor's ,whom informed them of their vacation plans in advance, as a matter of fact members have conducted classes .
On the positive note the staff (instructors, trainers etc.)which they inherited are v.good but needless to say except for the owners everyone else regardless of their title are powerless.
In which spa the above is acceptable?? which management ignores daily complaints? Customer service is a foreign term to the new owner of this spa.
This spa has greate potential but under a much more suffisticated and customer services oriented ownership/management.
Pros: great location, high potential
Cons: care free management
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