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Businiess name:
Delano Corporation
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Review by:
citysearch c.
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Review content:
if you ever get a membership in this place and then try to cancel, due to say, moving out of the area, get ready for an adventure. After being a member for over a year and fulfilling my contractual obligations with this place, they would not cancel my membership no matter how many times I have called. Even after being assured by the member of staff, Mark, that I will no longer see charges on the credit card I discovered that my card was charged yet again, this month. Finally, I got through to a manager Steve, that informed me they expect me to show up in person( even though I clearly indicated that I have moved out of the area) in order to cancel this membership. Interesting enough nobody made me aware of this "policy" during several cancellation attempt phone calls. Also, there seems to be a case of selective amnesia when it comes to discussing membership cancellation. Now that's an outstanding way to keep customers and stay in business, pretend it never happened and just keep collecting the payments!!!. BBB here I come!
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