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Businiess name:
NAPA AUTO PARTS
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Review by:
Guest
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Review content:
I'd like to tell you about one of your "shining stars." Joe, in the service department, is definitely deserving of some kind of award (or a raise!). I had a lot of trouble with my '06 Town and Country van; various systems failed on it one by one. Each time I went inot the service department Joe was always eager to see that I was well taken care of. His friendly, upbeat attitude made my inconveniences bareable. I recently traded the '06 in for an '08 Town and Country at your store. I began having trouble with this one also and Joe was there making sure I was accommodated in a timely and friendly manner. At one point, I took my van in for service when Matt had told me I'd have the loaner van while mine was in the shop. When I arrived the next day, Matt was off sick and the van was not there. Joe went out of his way to make sure I was able to get the van a few days later when it was returned by another customer. His c-workers told me that he was genuinely concerned that I had made a trip for nothing a few days prior. Because of Joe, getting my van serviced is a pleasant experience. I can assure you that I will be a return customer when I need a new vehicle because good service is hard to find these days.
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