Although we have been here many times and had several bday parties there, today I had a horrible experience with one of the "owners". She chose to wait to refill a game and my children lost several dollars before she finally refilled it (2 hours after opening). I asked since her to give each child (upset 2 and 4 year olds) 1 toy from the game each (cheap, plastic, you know the type) since she waited to fill the game to a playable level. Honestly it has happened before with this one game and everytime that is what a staff member did for each child who lost their money. This woman then basically called me a liar when she checked 1 of 10 cards we were using that day to see how many times we played. Rather than talk to me personally she chose to speak about me semi-rudely and within earshot to her assistant manager saying it was a game of chance and there was no guarantee and since the kids only played twice oh well. By the time she spoke to me I was already angry at the treatment. Had anyone told me she was counting how many times they played I would have handed her all 10 cards to check- but even so- it was her responsibility to fill the game to a playable level. She chose to lose my business and anyone else's I can spread the news too rather than calm down 2 kids with a 2 cent toy. I guess there is no accounting for customer service in her mind. As a result of this experience I will never take my kids back. There are to many other places to go in the area!
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