Customer service is a Joke! Phone was not responding to a charger, the repair tech said she could soder the charging port back together and it would be back to normal, picked up phone and the same issue, she didnt even test it or check to see if it even worked! Then replacement phone was ordered, after a week I called to check and see if it was in and they advised me of a back order, I was not advised of this to begin with! Then they purposely gave me a defective phone in exchange! Would not process a new exchange with out returnign to the store. Mind you its now going on 2 weeks with a defective phone! Finally, after contacting Sprint directly and numerous threats to cancel they are shipping me a replacement phone to avoid going back to that store location. This store is a joke and not even a direct Sprint store! The tech obviously isnt there to help with customers and the store manager continuously tried to talk over me when speaking with him. This store should seriously be put out of business!
more