The worse service I've ever had with a company. A couple of months after my husband and I purchased our TV, it started having problems. We called the store we bought it at, but because it was too big, it could not be fixed in store and we were set up with Color & Sound. The repairman was scheduled to come out early October. That morning, instead of showing up, he simply called and asked what was going on, like nobody had passed on the information to him. He told me what he thought it probably was and said they would be ordering a part and left it at that. Two weeks later, no updates, phone calls anything. I tried to get in contact with him to find out what was going on, all I was told was they now have a tracking number, it should be here shortly, and that was it. A few weeks after that, still no updates. Throughout November my husband called several times trying to get an update on the part progress, nobody knew what was going on. They were confused why it was taking so long, and were even confused why the repairman had not actually been to our home to look at the TV. We were again told that they would look into it and get back to us, but that never happened. I called again in December, I was asked to email a copy of the receipt so they could talk to the manufacturer about just replacing the TV since this mysterious part was still not here. I asked them to please update me, at the end of the month I still had not heard anything. My husband made one more phone call and was told that he would be contacted within a week once they figured out was going on, again nothing. I finally called back the store we bought it at and told them what was going on and they will be fixing it themselves within a couple of days. This has been an incredibly long, incredibly frustrating experience. Save your sanity and even if you are set up with this company by someone else, find another place.
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