WHAT AN ABSOLUTE NIGHTMARE. I would give them 0 stars if I could. I'm writing a really detailed post just to show that a person literally cannot make all this stuff up. And the 'Positive' reviews on the bottom must be fake reviews because there is NO way so many of us can have the same horrible experience.\r
FIRST DAY - Walked in and selected a bedroom set - Donna said she could have the furniture available in 4 days and I thought wow! that's perfect let's order. Ordered the bed frame and dresser first week of June and PAID IN FULL as they requested.\r
DELIVERY SCHEDULE - Called Donna on June 20th asking when I could expect the furniture as it was scheduled to come in on the 22nd and her reply was ""oh we didn't order it yet - you didn't confirm that you wanted the bedroom set"" - [I paid in full.. if that's not confirmation I'm not sure what is.] She then continued by saying they only had the bed frame and the dresser would arrive separately.\r
DELIVERY #1 - Two young thugs show up with white tanks and saggy pants in the most sketchiest brown van without any tools to assemble the furniture. After using my tools to assemble, they took the boxes out and instead of taking the boxes with them, proceeded to leave the entire box WIDE open on the side of the house causing cardboard and foam pieces to be strewn ALL OVER the street.\r
THE BED FRAME - After the thugs left, we realized there was no board to hold the mattress up, so I thought ok - we have a second delivery coming up, we'll ask for them to send the board then. Called Donna up and she said we never ordered it. Well yes, if you did your job correctly and told me I need to get a board, I would pay for it - I requested to speak to a supervisor to report this mess so far and her reply to me was ""He's a Jew he only comes in certain hours."" Fine - what time DOES he come in so I CAN speak to him - she would not tell me nor give me a clear answer. I finally got in touch with him and he was the most rudest, disrepsectful, obnoxious man I have ever dealt with.\r
THE DRESSER - I spoke to Donna / Alan over 6 times because they could not figure out WHERE the dresser was. Everytime i called them to ask them a potential delivery date, either Donna or Alan would say ""mmm maybe Monday, possibly Tuesday.. well just to be sure maybe Wednesday"" It's hard enough to take random days off of work, but its even harder to take one day off and then switch it because Nassau Furniture couldn't get their act together. Fine - Tuesday rolls around, and when I call to find out what time frame I should aim to be home, Donna said ""oh.. I don't think it's going to come tomorrow - it'll be here next week."" I got a phone call that same night, and she said they were delivering my furniture -- at which point I had to call my manager and request to switch my day AGAIN.\r
DELIVERY #2 - I finally received my bed frame and 'bunkie board' and completed my order an entire Month after they promised.\r
This establishment needs to go out of business ASAP. I'd rather spend an extra $100-200 bucks then deal with any person from this store every again.
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